24/7 support available for those impacted by property access and acquisition

Support for landowners, their families, tenants, and directly affected parties impacted by property access and acquisition

The property acquisition process can be emotional and stressful. EnergyCo takes the wellbeing and mental health of landowners and affected parties seriously.

EnergyCo provides a dedicated Acquisition Manager and Place Manager to help you work through the practical aspects of the property access and acquisition process. However, we understand that the process can also be emotionally challenging.

Photo: Supplied from webpage Support for landowners | EnergyCo (nsw.gov.au)

Call for immediate support

You can call the Property Acquisition Support Line any time on 1300 089 551. The Support Line is available 24 hours a day, seven days a week.

If you or someone you know is in immediate danger, please call 000 or go straight to the nearest hospital emergency department.

Qualified professionals are available to talk to you 24/7

The NSW Government has engaged an independent service provider to deliver a free and confidential Property Acquisition Support Line. You can call the Property Acquisition Support Line on 1300 089 551 and talk to qualified psychologists and social workers 24 hours a day, seven days a week.

This service is available to property owners, their families, tenants, commercial property and business owners, and employees directly affected by property acquisition and other EnergyCo property discussions such as access agreements.

You do not need a referral to access the Support Line.

Access free one-on-one counselling sessions

Help is available when you need it through this free, independent, and confidential support line. For those eligible, you can get up to five free face-to-face or phone sessions per person.

If more than five sessions are required, your counsellor will request this on your behalf based on their clinical assessment. They will also help establish longer-term support if you need it.

The Support Line is delivered by a team of qualified psychologists and social workers. These counsellors can help you develop skills and tools to protect your emotional and psychological wellbeing. They are there to support your mental and emotional welfare.

Counselling is immediate, solution-oriented, and empowerment driven. Counsellors use a combination of counselling and coaching techniques to help you with your immediate needs and into the future.

All counsellors are fully qualified and have access to a referral network of external organisations to provide long-term help.