Telstra's 3G Network Shutdown: A Step Towards Enhanced Connectivity

Telstra has officially closed its 3G network, marking a significant milestone in its journey to enhance customer experiences and meet the growing demands of Australians. This transition allows Telstra to repurpose the 3G spectrum for its more advanced 4G and 5G networks, which are better equipped to handle modern data demands.

Expanding 5G Coverage

Telstra has already rolled out 5G coverage to over 500 towns across Australia and continues to expand this footprint by repurposing the 3G spectrum. This move aims to bring faster and more reliable connectivity to even more communities

Customer Support Initiatives

Recognising the challenges some customers face with the transition; Telstra has launched a dedicated 3G helpline. Available at 1800 990 853 from 8am to 7pm AEDT, Monday to Friday, this helpline is staffed by experts ready to assist with any 3G-related issues. The company has also provided nearly 19,000 free mobile phones to support customers during this transition.

Network Improvements

Over the past five years, Telstra has upgraded over 12,000 4G mobile sites and expanded its 5G network. The company's mobile network now covers 3 million square kilometers and reaches 99.7% of the Australian population. These efforts are part of Telstra's ongoing commitment to delivering the best technology and connectivity to its customers

Telstra remains dedicated to continuous investment in its network infrastructure, ensuring that customers receive top-notch connectivity and support. The closure of the 3G network is a crucial step in accelerating the expansion of 5G, promising a brighter, more connected future for all Australians.