Flights guaranteed for regional Rex customers

Media release by The Hon Catherine King MP

Thursday 15 August 2024

https://minister.infrastructure.gov.au/c-king/media-release/flight-guaranteed-regional-rex-customers

The Albanese Government has today announced it will guarantee regional flight bookings for Rex customers throughout the voluntary administration process. 

Travellers can continue to book regional flights on Rex during this process with certainty that they will either fly or get their money back. 

Rex operates one of Australia’s largest regional air networks and provides essential connectivity to move people and critical freight on 41 routes to regional and remote communities, including 21 routes that are only serviced by Rex.  

Rex’s continuation is in the best interests of Australia – and the Government is working closely with the administrators to ensure a strong regional aviation presence now and into the future.

The guarantee is for all regional flight bookings with Rex made after it entered voluntary administration at 9:31pm on 30 July 2024.

This will give customers confidence to continue booking regional flights with Rex – flights that allow them stay connected to family, friends, healthcare and other services – while also helping to maintain regional aviation in Australia.

My department will continue to work with the administrator on their plans for the continuation of services to regional communities.

We also expect the administrator to honour and prioritise the entitlements of Rex employees. 

This guarantee is a message to regional Australia that we know how important reliable air services are to you and that we are not going to allow your communities to be left behind.