Everyone has been impacted in some way by the major disruptions that have occurred in recent years. Areas of regional NSW have endured drought, floods, bushfires, a pandemic with ongoing new strains of Covid, floods again, a skills shortage with vacant positions not able to be filled, and an uncertain economic outlook with rising interest rates and inflation.

Disruption has become the new 'norm'. We witnessed restaurants during Covid quickly adapting to survive by implementing take-away menus and home delivery and online ordering and payment.

The best strategic planning a business can undertake is to try and create a business model that can handle disruption. Small business owners have historically been resilient people, however, resilience must now be built in to the business model.

LEARNING OBJECTIVES:
1. Identify your revenue streams and explore diversification to mitigate risk
2. Ensuring staff are cross-trained and multi-skilled so they can step into various key roles as required
3. Identify your monthly fixed costs should disruption occur and revenue diminish

LEARNING OUTCOMES:
1. A refreshed business plan designed to handle disruption
2. Ensuring staff are cross-trained and multi-skilled so they can step into various key roles as required
3. Identifying what business functions can be automated and/or facilitated online